Policies

images Orders placed with KHP Designs will be designed based on requirements (i.e. color, fabric and measurements) outlined by completing the order form.

After confirmation of order and deposit payment, any requested changes to the competition suit design, colour or fabric are at the liability of the client and are subject to additional charges.


Deposit

A 50% non-refundable deposit is required at time of ordering.

No order is considered firm nor is a spot held for you unless a deposit is received by KHP Designs. No work will be started until the deposit has been received. If deposit is not received in a timely manner, KHP Designs can’t guarantee that you will get your order on time.


Final Payment

The balance is due 2 weeks before your order is to be shipped. Orders are never shipped out before final payment is received. Delaying the final payment only delays the date the suit will get to you.


Methods of Payment

Cash, Email Money Transfer, Visa, MasterCard, PayPal* , Certified Cheque – NO PERSONAL CHEQUES ARE ACCEPTED.

*If using PayPal, please be advised that a service fee of 3% will be added to your order


Shipping Policy – FOB Shipping

The client takes full responsibility for shipping. When we have your address we will quote you the shipping and handling charges.

Shipping and handling charges will apply should you decide to have it shipped. If the suit / suits / products aren’t received in time or lost by courier company, KHP Designs is not responsible for replacement or replacement value of the suit(s) or product. It is recommended that clients purchase extra shipping insurance for their shipping orders. Opting out of such insurance is the complete responsibility of the client.

Express or Overnight Shipping - If you wait until after 10 days before your competition date to make your final payment, the shipping costs will increase. Orders shipped using FedEx express or overnight will be subject to a minimum fee of $75.00, which increases depending on your location.

Shipping out of Canada - Shipping orders to the United States can be subject to duty, taxes and other customs fees.  These are the client’s responsibility.

Shipping to KHP Designs - If the suit / suits / products aren’t received in time or lost by courier company, KHP Designs is in no way responsible for replacement or replacement value of the suit(s) or product. It is recommended that clients purchase extra shipping insurance for their shipping orders. Opting out of such insurance is the complete responsibility of the client.


Return Policy

Absolutely no returns, no refunds, no exchanges or credits – NO EXCEPTIONS.

Client Order Cancellation- In the event that a client has cancels an order for any reason, the client is still liable for the full cost of their custom order as outlined in this form.  NO EXCEPTIONS

Designer Order Cancellation- In the event that KHP Designs has to cancel the order at any time, the client will receive only the deposit back. KHP Designs is not responsible for replacement or replacement value of the suit(s) or product, purchasing of a new suit, expenses for a show, trainer, gym, nutritionist, transportation, hotel etc.


Caring for your Competition Suit

KHP Designs is not responsible for the durability of the fabric, ornamentation or laundering of the suits.

Recommended Washing Treatment -

Hand wash your competition suit in cold water using mild detergent such as Zero or Woolite and lay flat to air dry.

Do not bleach. Do not soak in water for extended periods of time. Do not wring out. Do not put competition suits in the dryer or in the sun.

Bikini’s with crystal connectors are to be handled with extreme care as they are jewelry connectors and could break. The recommended washing treatment does not guarantee against permanent stains caused by miscellaneous products.


Allergies

KHP Designs is not liable for any allergic reactions caused by materials used.